Terms & Conditions — ag999 Bangladesh Gaming Platform

01

Acceptance of Terms

These Terms & Conditions (hereinafter referred to as "Terms") govern the relationship between ag999 (hereinafter referred to as "the Platform", "we", "us", or "our") and any individual who accesses, registers with, or uses the services provided through the ag999 website located at ag999.bio (hereinafter referred to as "you", "the player", or "the user").

By accessing the ag999 platform — whether by browsing the website, creating an account, placing a bet, participating in a promotional offer, or engaging with any feature of the platform — you confirm that you have read these Terms in full and that you agree to be legally bound by them. Acceptance is effective from the moment of your first interaction with the platform.

ag999 reserves the right to update, amend, or replace these Terms at any time. When material changes are made, registered players will be notified via the email address on file. Continued use of the platform following the publication of updated Terms constitutes acceptance of those changes. Players are responsible for reviewing these Terms periodically.

These Terms should be read in conjunction with the ag999 Privacy Policy and the Responsible Gaming Policy, both of which form an integral part of the overall agreement between you and ag999.

02

Eligibility

Access to and use of the ag999 platform is subject to the following eligibility criteria, all of which must be satisfied at the time of registration and on a continuing basis throughout the player's use of the platform:

Minimum Age: You must be at least 18 years of age. ag999 operates a strict zero-tolerance policy toward underage gambling. If ag999 has reasonable grounds to believe that a player is under 18, the account will be suspended pending age verification and, if confirmed, permanently closed with any balance returned.
Personal Registration: You must register an account in your own legal name using accurate personal information. The creation of accounts on behalf of another individual — whether with or without their knowledge — is strictly prohibited.
Single Account Policy: Each player is permitted to hold exactly one registered account on ag999. The operation of multiple accounts — including accounts shared with household members — is a breach of these Terms and may result in the suspension of all associated accounts.
Legal Capacity: You must have full legal capacity to enter into binding agreements under the laws applicable to you. If you are subject to any legal restrictions that prevent you from engaging in online gambling, you must not register with ag999.
Self-Exclusion Status: You must not be subject to any active self-exclusion agreement — either through ag999 directly or through any responsible gaming programme — at the time of registration or at any subsequent point of use.
No Prior Permanent Ban: You must not have been previously subject to a permanent account closure on ag999 for any violation of these Terms, including but not limited to fraud, collusion, or abuse of the promotions system.

ag999 reserves the right to request documentary evidence confirming eligibility at any time, including but not limited to a copy of a government-issued National Identity Card (NID), passport, or birth certificate. Failure to provide satisfactory documentation within the timeframe stipulated by ag999 may result in account suspension.

03

Account Registration

To access the full range of services available on ag999 — including live casino games, sports betting, slot titles, and promotional offers — players must complete the account registration process. Registration is free of charge and requires no payment to initiate.

During registration, players are required to provide the following information accurately and completely:

Full legal name as it appears on a government-issued identification document
Date of birth, confirming the player is 18 years of age or older
A valid and actively monitored email address
A valid Bangladeshi mobile phone number, which will be used for OTP-based security verification
Residential address within Bangladesh
Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)

Players are responsible for maintaining the accuracy of all registered information and must promptly notify ag999 of any changes. ag999 may, at its sole discretion, conduct identity verification checks at the point of registration, at the point of any withdrawal request, or at any other time deemed appropriate.

Account credentials — including the player's username and password — are personal and must not be shared with any third party. ag999 will never request a player's password via email, live chat, or any other communication channel. If you receive such a request, please report it immediately to [email protected].

ag999 reserves the right to decline any registration application at its sole discretion without being required to provide a reason for such refusal.

04

Deposits & Withdrawals

ag999 processes all financial transactions in Bangladeshi Taka (BDT / ৳). The platform supports the following deposit and withdrawal methods, subject to availability at the time of the transaction:

bKash — instant deposits; withdrawals typically processed within 30 minutes of approval
Nagad — instant deposits; withdrawals typically processed within 30 minutes of approval
Rocket — deposits credited within minutes; withdrawal timelines subject to network processing
Upay — deposits credited within minutes; withdrawal timelines subject to network processing
Bank Transfer — supported for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank; processing times of 1–3 business days apply

Minimum Deposit: The minimum deposit on ag999 is ৳500. Deposits below this threshold will not be credited to the player's account and may be subject to a return processing delay.

Withdrawal Requests: Players may submit withdrawal requests at any time through the ag999 account dashboard. All withdrawal requests are subject to a compliance review prior to processing. ag999 reserves the right to request identity verification documents before approving any withdrawal, regardless of the amount involved.

Withdrawal to Verified Methods Only: Withdrawals may only be made to a payment method that has been registered and verified under the same player account. ag999 will not process withdrawals to third-party accounts or to payment methods not previously used for deposits.

Transaction Records: A complete history of all deposits and withdrawals is available within the player's account dashboard. Players are encouraged to review this history regularly. Discrepancies must be reported to [email protected] within 30 days of the transaction date.

Currency: ag999 operates exclusively in BDT. Any funds deposited in a foreign currency will be converted at the prevailing exchange rate at the time of the transaction, and ag999 accepts no liability for exchange rate fluctuations.

05

Bonuses & Promotions

ag999 offers a range of promotional incentives to both new and existing players, including welcome deposit bonuses, reload bonuses, cashback offers, free spins, and seasonal festival promotions aligned with the Bangladeshi cultural calendar (including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Victory Day, and Independence Day). The following general conditions apply to all ag999 promotions unless specifically stated otherwise in the individual promotion's terms:

Wagering Requirements: All bonus funds and free spin winnings are subject to wagering requirements before they may be converted to withdrawable cash. The applicable wagering multiplier is specified in each promotion's individual terms. Players must satisfy the full wagering requirement within the validity period of the bonus or the bonus balance and any associated winnings will be forfeited.
One Bonus at a Time: Players may only hold one active bonus at a time. Depositing while a bonus is active will not trigger a second simultaneous bonus unless the active bonus has been completed or forfeited.
Eligible Games: Not all games on ag999 contribute equally to wagering requirements. Slot titles typically contribute 100%, while live casino games, table games, and certain crash games may contribute at a reduced rate or not at all. Individual promotion pages specify contribution rates.
Maximum Bet While Bonus Is Active: When a bonus balance is active, players must not exceed the maximum permitted bet per round as stated in the promotion's terms. Bets placed above this limit while a bonus is active may result in the forfeiture of the bonus and any associated winnings.
Bonus Abuse: ag999 reserves the right to withhold, void, or claw back bonus funds and associated winnings if there is evidence of bonus abuse, which includes but is not limited to low-risk hedging strategies, pattern betting designed to exploit bonuses, use of multiple accounts, or participation in coordinated bonus exploitation schemes.
Promotion Validity: All promotions have a stated validity period. Bonuses not claimed within the eligibility window or wagering requirements not completed within the validity period will expire automatically with no recourse.
Right to Modify or Withdraw Promotions: ag999 reserves the right to modify the terms of any active promotion, withdraw a promotion prior to its stated end date, or decline to offer a promotion to any player at its sole discretion, including in cases where technical errors have resulted in erroneous bonus credits.

06

Game Rules & Fair Play

All casino games available on ag999 — including live dealer games, slot titles, crash games, and table games — are provided by third-party game studios that are independently audited and certified for fair play. ag999's game partners include Evolution Gaming, Pragmatic Play, Pragmatic Live, NetEnt, Microgaming, Spribe, and Ezugi.

Random Number Generators (RNGs): All non-live casino games on ag999 use certified RNG software to determine game outcomes. These RNGs are periodically tested by independent testing laboratories to confirm that outcomes are statistically random, unpredictable, and not subject to manipulation by either the platform or the player.

Return to Player (RTP): Each game on ag999 has a published theoretical RTP percentage, which represents the expected payout to players over a statistically significant number of game rounds. RTP figures are theoretical long-term averages and do not guarantee specific outcomes in any individual session.

Live Dealer Games: Live casino games streamed to the ag999 platform are conducted in real time by professional dealers operating from certified studio environments. The results of live dealer games are determined by physical game elements (cards, roulette wheels, dice) and are not subject to software-based manipulation.

Malfunction Policy: In the event of a technical malfunction, disconnection, or software error that affects the outcome of a game round, ag999 reserves the right to void the affected bet and return the wager to the player's account. In cases of disputed outcomes arising from technical errors, the decision of ag999 — following review of server-side game logs — shall be final and binding.

Game Availability: The availability of specific games on ag999 may vary due to technical maintenance windows, provider updates, regional restrictions imposed by game studios, or commercial decisions made by ag999. The temporary or permanent removal of a title from the ag999 game library does not entitle players to any form of compensation.

07

Prohibited Conduct

The following actions are strictly prohibited on the ag999 platform. Any player found to have engaged in prohibited conduct will be subject to immediate account suspension, forfeiture of all balances (including deposits, bonus funds, and pending withdrawals), and permanent exclusion from the platform. ag999 also reserves the right to report such conduct to relevant authorities where required by law.

Fraud and Misrepresentation: Providing false, inaccurate, or misleading information during registration or at any subsequent point, including the use of a false identity, forged documents, or another person's personal information.
Multiple Accounts: Opening, operating, or benefiting from more than one ag999 account, whether directly or indirectly through the use of shared devices, shared payment methods, or shared IP addresses.
Collusion: Coordinating with other players to achieve an unfair advantage in any game, including but not limited to sharing hole cards in poker variants, coordinating bets in live roulette, or communicating game states in real-time multiplayer formats.
Automated Betting Software: Using bots, scripts, macros, automated decision-making software, artificial intelligence tools, or any other non-human mechanism to place bets or interact with the ag999 platform.
Exploitation of Software Errors: Deliberately exploiting any software bug, glitch, or technical vulnerability identified on the ag999 platform to gain an unfair advantage. Players who discover such vulnerabilities are obliged to report them to [email protected] immediately.
Money Laundering: Using the ag999 platform to deposit, transfer, or withdraw funds derived from illegal activities, or using the platform as a mechanism to obscure the origin of funds. ag999 complies with applicable anti-money laundering obligations and will report suspicious activity where required.
Bonus Abuse: Systematically exploiting promotional offers through low-risk hedging, matched betting strategies, or other methods designed to extract bonus value without genuine recreational participation in the platform's games.
Abusive Behaviour: Engaging in threatening, harassing, defamatory, or abusive behaviour toward ag999 staff, customer support agents, or other players through any communication channel, including live chat, email, and social media.

08

Responsible Gaming

ag999 is committed to promoting responsible gaming across Bangladesh and takes its duty of care to players seriously. The platform provides a comprehensive suite of responsible gaming tools that are available to every registered player free of charge at any time through the account dashboard.

Deposit Limits: Players may set daily, weekly, or monthly deposit limits to restrict the amount of money deposited into their account within a given period. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
Loss Limits: Players may set caps on the total amount they are permitted to lose within a defined time period. Once a loss limit is reached, the player's account will be temporarily restricted from further wagering activity until the limit period resets.
Session Time Reminders: Players may configure alerts to be displayed after a specified period of continuous play, reminding them of the duration of their current session and encouraging them to take a break.
Reality Checks: Periodic on-screen notifications can be activated to display the player's current session duration and net gaming result, providing factual context during extended play sessions.
Cooling-Off Periods: Players may apply for a structured cooling-off period of between 24 hours and 6 weeks. During this time, the player's account will be inaccessible for wagering. Cooling-off periods take effect immediately upon request.
Self-Exclusion: Players who wish to take a more extended break from gambling may apply for self-exclusion for periods of 6 months, 1 year, or permanently. Self-exclusion requests are processed promptly by the ag999 support team and take effect within 24 hours of confirmation. Players who are self-excluded must not attempt to open new accounts during the exclusion period.

Players who believe their gambling behaviour may be causing harm to themselves or others are strongly encouraged to contact the ag999 support team at [email protected]. Support agents are available 24 hours a day, 7 days a week and can assist with activating any of the above tools. ag999 will never attempt to dissuade a player from using responsible gaming features.

For more detailed guidance, please visit the dedicated Responsible Gaming page.

09

Intellectual Property

All content published on the ag999 platform — including but not limited to the ag999 logo, brand name, website design, graphic elements, text content, game interfaces, promotional materials, and software — is the intellectual property of ag999 or its licensed content partners, and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ag999 platform for personal, recreational purposes only. This licence does not extend to:

Copying, reproducing, distributing, or publishing any ag999 content in any medium without prior written consent
Modifying, reverse-engineering, decompiling, or disassembling any ag999 software or game content
Using ag999 branding, logos, or trademarks for any commercial purpose or in a manner that could damage the ag999 brand
Scraping, crawling, or extracting data from the ag999 platform using automated tools without explicit written permission

Any unauthorised use of ag999's intellectual property may result in legal action. Players who identify potential infringement of ag999's intellectual property are encouraged to report it to [email protected].

10

Privacy & Data

ag999 collects, stores, and processes personal data from registered players in accordance with the ag999 Privacy Policy. By registering an account, players consent to the collection and use of their personal data as described in that document. Key points include:

Player data is collected for the purposes of account management, identity verification, payment processing, fraud prevention, customer support, and marketing communications (where consented to)
All data stored on ag999 is protected by 256-bit SSL encryption and access is restricted to authorised personnel only
ag999 does not sell player data to third parties for commercial purposes unrelated to the operation of the platform
Players may request access to, correction of, or deletion of their personal data by contacting [email protected]
ag999 may share limited player data with payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners) and game providers (Evolution Gaming, Pragmatic Play, etc.) where necessary for service delivery

For full details on how ag999 handles player data, please read the Privacy Policy.

11

Limitation of Liability

To the fullest extent permitted by applicable law, ag999's total liability to any player arising out of or in connection with the use of the platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall be limited to the net amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

ag999 shall not be liable for any of the following, even if ag999 has been advised of the possibility of such losses:

Loss of profits, revenue, business opportunities, or anticipated savings
Loss of data or corruption of data arising from use of the platform
Indirect, incidental, special, or consequential losses of any kind
Losses arising from temporary or permanent platform unavailability, scheduled maintenance, or unplanned technical outages
Losses arising from third-party payment processing delays, failures, or errors beyond ag999's reasonable control
Losses resulting from a player's failure to maintain the security of their account credentials
Losses arising from internet connectivity issues, device malfunctions, or browser incompatibilities on the player's side

Nothing in these Terms shall exclude or limit ag999's liability for death or personal injury caused by ag999's negligence, or for any other liability that cannot be excluded or limited under applicable law.

ag999 makes no warranty or representation — express or implied — that the platform will be available on an uninterrupted basis, that it will be free from errors or defects, or that it will meet any specific performance standard. The platform is provided on an "as is" and "as available" basis.

12

Amendments to These Terms

ag999 reserves the right to amend, update, or replace these Terms & Conditions at any time and without prior notice, subject to the notification obligations described below.

When ag999 makes changes to these Terms that are material in nature — meaning changes that substantively affect player rights, obligations, or the key conditions under which the platform operates — registered players will be notified via the email address associated with their account. The notification will be sent at least 7 days before the amended Terms take effect, giving players a reasonable opportunity to review the changes.

For minor editorial updates, corrections of typographical errors, or clarifications that do not alter the substance of existing obligations, ag999 may update these Terms without advance notification. The "Last Updated" date at the top of this document will reflect the most recent revision in all cases.

Continued use of the ag999 platform following the publication of updated Terms constitutes the player's acceptance of those revised Terms. If a player does not agree with the amended Terms, they must cease using the platform and may request account closure by contacting [email protected] before the effective date of the changes.

Stay Informed We recommend bookmarking this page and reviewing it periodically to ensure you remain informed of the current Terms governing your use of ag999. You can also contact our support team at any time if you have questions about specific provisions.

13

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws applicable to ag999's operational jurisdiction.

Informal Resolution: In the first instance, ag999 strongly encourages players to resolve any disputes through direct communication with the customer support team. The majority of concerns — including transaction disputes, bonus queries, and account-related matters — can be resolved efficiently through the support channel at [email protected]. Players should clearly describe the nature of the dispute, the amount involved (if applicable), and the outcome they are seeking.

Formal Complaints: If a satisfactory resolution is not achieved through the informal support channel, players may escalate the matter by submitting a formal written complaint to [email protected] with the subject line "Formal Complaint". ag999 undertakes to acknowledge formal complaints within 3 business days and to provide a substantive response within 14 business days of receipt.

Final Decision: In all matters relating to the interpretation of game outcomes, wagering requirements, bonus terms, and platform rules, the decision of ag999 — following a full internal review — shall be final and binding, to the extent permitted by applicable law.

Time Limitation: Any claim or dispute arising from a player's use of the ag999 platform must be raised within 90 days of the event giving rise to the claim. Claims submitted outside this window may not be considered by ag999.

14

Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, please do not hesitate to contact the ag999 support team. Our agents are available 24 hours a day, 7 days a week, including all public holidays observed in Bangladesh.

Email Support: [email protected] — please allow up to 24 hours for a response to general enquiries
Live Chat: Available directly within your ag999 account dashboard once logged in — recommended for urgent account or transaction queries
Support Hours: 24/7, including weekends and Bangladeshi public holidays (Bangladesh Standard Time, UTC+6)
Language: Support is provided in English

When contacting ag999 about a Terms-related matter, please include your registered account username, a clear description of your query, and any relevant transaction reference numbers. This will allow our team to respond to your enquiry as efficiently as possible.

Security Reminder ag999 will never ask for your password, full payment card number, or full NID number via email or live chat. If you receive any communication purporting to be from ag999 that requests such information, please do not respond and report it immediately to [email protected].

Terms & Conditions — ag999 Bangladesh

Key Principles of These Terms

Eligibility & Age Restriction

Account Responsibility

Deposits & Withdrawals

Bonuses & Promotions

Prohibited Conduct

Responsible Gaming

Contents

Acceptance of Terms

Eligibility

Account Registration

Deposits & Withdrawals

Bonuses & Promotions

Game Rules & Fair Play

Prohibited Conduct

Responsible Gaming

Intellectual Property

Privacy & Data

Limitation of Liability

Amendments to These Terms

Governing Law & Dispute Resolution

Contact Us

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